FAQs
What products does Petlixo sell?
Petlixo offers carefully selected pet accessories, toys, grooming, and care products for dogs, cats, and other pets. Our goal is to provide practical, safe, and high-quality products that improve everyday pet care.
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
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Order processing: 1–3 business days
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Shipping time: 7–10 business days
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Estimated delivery: 7–12 business days
Tracking information will be provided once your order has shipped.
What is the shipping cost?
We offer a flat-rate shipping fee of $7 for all orders within the USA.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and tracking link.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery at support@petlixo.com.
To help us resolve the issue quickly, we may request:
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Clear photos of the damaged product
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An unboxing video (if available)
Based on the situation, we will arrange a replacement or refund.
Do you accept returns or refunds?
Yes. We accept returns or refunds in cases of:
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Damaged items
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Incorrect items
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Manufacturing defects
Please refer to our Return & Refund Policy for full terms and conditions.
Can I cancel or modify my order?
You may request order cancellation or changes within 12 hours of placing the order. After this period, the order may already be processed or shipped and cannot be modified.
What payment methods do you accept?
We accept secure payments through trusted payment providers available at checkout. All transactions are encrypted and protected.
Is my personal information secure?
Yes. We respect your privacy and use your information only for order processing and customer support. For more details, please see our Privacy Policy.
How can I contact Petlixo?
For any questions or support, please contact us at:
We typically respond within 24–48 business hours.